Obstacles to Implementing Total Quality Management in Libyan Commercial Banks: A Field Study at the Central Bank of Libya, Tajoura Al-Wosta Branch
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Abstract:
This study aimed to identify the most significant obstacles that hinder the implementation of the Total Quality Management (TQM) philosophy in the branches of Libyan commercial banks affiliated with the Central Bank of Libya, specifically at the Tajoura Al-Wosta branch. The study briefly reviewed relevant administrative literature related to the problem under investigation, alongside a summary of previous studies.
The researcher adopted a descriptive approach to collect and analyze data related to the problem. A questionnaire was specially designed and personally distributed to the study sample. Data were analyzed using SPSS software, employing appropriate statistical methods.
The study concluded with several key findings, most notably:
There exist a set of obstacles and difficulties that have prevented the Tajoura Al-Wosta branch of the Central Bank from implementing the TQM program. These obstacles fall into four main categories as follows:
- Administrative obstacles: Including top management support, administrative leadership, and quality culture.
- Human obstacles: Related to the competence of employees and work teams.
- Technical obstacles: Involving communication and information systems as well as training.
- Financial obstacles: Including financial support and budget allocations necessary for program implementation.
